General support
Questions about the app, hosting flow, invitations, or RSVP management.
Support
Help for the moments that matter before your event starts.
If you need help with your account, a purchase, a privacy request, or an invitation flow, contact the Plannr team and include the practical details that help us respond quickly.
Billing and purchases
Help with token packs, receipts, access issues, or platform-related billing questions.
Privacy requests
Requests relating to personal data, account access, deletion, or privacy-specific questions.
FAQ
How fast do you respond?
We aim to respond within 2 business days, though complex billing, privacy, or account-verification issues can take longer.
What should I include in my message?
A short description of the issue, device details, screenshots, and any purchase context if the issue is billing-related.
Can you help with App Store purchases?
Yes. We can review access, receipts, and account state, though refunds, renewals, and some billing decisions may also depend on Apple's platform rules.
How do guests stop SMS invitations?
Use the SMS opt-out action on the invitation link. If the link is unavailable, email support@plannr.gr and ask to stop Plannr SMS event invitations.
Where do privacy-related questions go?
Use the same support email and clearly mention that your request is privacy-related.